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Green Mountain Coffee Roasters

Green Mountain Coffee Roasters

www.gmcr.com
What is your customer experience with Green Mountain Coffee Roasters?

Green Mountain Coffee Roasters Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Green Mountain Coffee Roasters has 2.8 star rating based on 50 customer reviews. Consumers are mostly neutral.

  • 50% of users would likely recommend Green Mountain Coffee Roasters to a friend or colleague.

  • Rating Distribution
  • Pros: Good coffee, Good flavor, Great coffe.
    Cons: Sometimes has no flavor, Bad k-cups, Changed the formula why.

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Media from reviews

Green Mountain Coffee Roasters - Wrong coffee in box
Green Mountain Coffee Roasters - Pods openGreen Mountain Coffee Roasters - Pods open - Image 2Green Mountain Coffee Roasters - General product questionGreen Mountain Coffee Roasters - Wrong Keurig coffee pods!Green Mountain Coffee Roasters - Empty K cupsGreen Mountain Coffee Roasters - Empty K cups - Image 2
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Top Green Mountain Coffee Roasters Reviews

Positive Review

"Pods open"

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I bought Green Mountain pumpkin in the pods.And had a couple pods that had holes in the top. First time I've had that happen.I do like your coffee stove

Critical Review

"Nonresponsive"

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Sent a complaint about K-cups exploding and leaving grounds in my coffee, but I have had no response. Poor customer relations. User's recommendation: May not...

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Kim S Div

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Clayton, North Carolina

Wrong coffee in box

Green Mountain Coffee Roasters - Wrong coffee in box

I purchased maple pecan pods. Love the flavor.

Now I love a good surprise, but when I opened the box, pumpkin spice! I'm not a pumpkin spice girl!

View full review
Loss:
$12

Preferred solution: Full refund

Dajah Nzc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Pods open

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Green Mountain Coffee Roasters - Pods open
Green Mountain Coffee Roasters - Pods open - Image 2

I bought Green Mountain pumpkin in the pods.And had a couple pods that had holes in the top. First time I've had that happen.I do like your coffee stove

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Gary S Ihf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Sumner, Washington

General product question

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Green Mountain Coffee Roasters - General product question
Updated by user Aug 07, 2025

Unresolved. I feel that I have been discriminated against.

Original review Aug 05, 2025

Keurig coffee maker malfunction. Customer service is no help.

This issue continues today. I am disappointed with Keurig.

View full review

Preferred solution: Full refund

User's recommendation: I would not purchase products from this company in the future.

Nancy S Gpa

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Nonresponsive

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Sent a complaint about K-cups exploding and leaving grounds in my coffee, but I have had no response. Poor customer relations.

View full review
Loss:
$10
Pros:
  • Good coffee
Cons:
  • Poor consumer relations

Preferred solution: Compensation for bad k-cups

User's recommendation: May not be worth the effort to contact the company.

william C Uso

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Dissatified customer

The French vanilla coffee pods don't taste like French vanilla at all. It's just like regular coffee.

No froth, no taste, nothing.

For the past 8 years, all French vanilla pods have been very weak in flavor. We buy French vanilla to taste French vanilla.

View full review
Pros:
  • If you like regular coffee its all good
Cons:
  • Keep looking
  • If you want french vanilla

Preferred solution: some real French vanilla coffee pods that taste like French vanilla.

User's recommendation: Buy French Vanilla from someplace else if you want to taste French Vanilla.

Victor H Mwd

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Verified Reviewer

Keurig pod question

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I have been a Green Mountain lover for many years now. Recently, I purchased a box of 80 pods from Sams.

After loading my pod holder, I discarded the box so I do not have a lot or control number of offer. My reason for writing - almost all of the pods seem to have a lighter material for the pod. The lighter material seems to tear often while brewing and I am getting lots of grounds in my cup (yuk!)

As in my working years I was part of production and realize we changed vendor materials for multiple reasons.

If GM has changed vendors for your pods, there may be an issue. Thanks

View full review
Pros:
  • Good coffee
Cons:
  • Pods leave grounds in your cup

Preferred solution: Explanation

Rainie Itl

Punctured holes (3) on the top of pods. No puncture on bottom

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I'm a TRUE lover of Green Mt coffee. Have been for over 25 years.

I use one box a day (10 pods, lost 2 pods when the price was increased and 2 pods less per box). Bought a box of caramel vanilla cream (32 pods). I'm a flavored coffee lover) , check the tops of each pod. I foundc pods with three holes punctured on the top of pods.

Should I throw them out? Are they contaminated???

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Anonymous
map-marker Manhattan, New York

Box shortage

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Box was short two pods. The phone call got disconnected after they confirmed my number three times. No one called me back.

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Anonymous
map-marker Atlanta, Georgia

Faulty pods

I spend the extra money for green mountain coffee because it's the best. But quite often I get some in a 60 pack box that spray grounds all over and make a mess.

I believe the pods are faulty. Please send me a free box of coffee pods to reimburse me for this loss.

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User's recommendation: The DARK is the best coffee !! Pods are not reliable

Anonymous
map-marker New Haven, Connecticut

Coffee Grinds in Cup

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Multiple Boxes of Breakfast Blend have been shooting out grinds the past few boxes! We wasted so much money so far because of this! I assumed it was my Keurig machine, so I just spent almost $200 on a new machine, and it's still doing the same thing!

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Anonymous
map-marker Mount Vernon, Oregon

K cup grounds

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We have bought your coffee for a long time and the last 2 boxes of k cups we bought there is a bunch of grounds that come out and so far 3 have exploded in the machine and we have deep cleaned the machine multiple times due to the issue

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Janice L Zvg

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Verified Reviewer

Wrong Keurig coffee pods!

Green Mountain Coffee Roasters - Wrong Keurig coffee pods!

So, I really like your Nantucket Blend medium roast Keurig pods. However, to my surprise, the 48 pod box I purchased is full of half-caffeine pods!

Your product isn't cheap, especially a 48 pod box. I don't have my original receipt, as I made this purchase in Lancaster, PA. But, I'd really appreciate some compensation for this company mistake.

Thank you for any consideration.

Janice Lyons

View full review
Pros:
  • Good coffee
Cons:
  • Not package correctly

Preferred solution: Deliver product or service ordered

Elizabeth J Haw

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Green Mountain Coffee Cinnamon Sugar Cookie

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Contains 1 confidential file for company representatives

I've been drinking this coffee for years. It was my favorite.

I went to order some online from Office Depot and found reviews stating that the formula had changed and that the coffee no longer tastes the same. I thought that was ridiculous and proceeded with my order. I ordered 96 k-cup pods, as usual, and discovered the sad truth. It tastes nothing like it did before and I'm sorry I spent so much money on it.

Why would anybody fix something that doesn't need fixing? I would appreciate a refund so that I may purchase something else.

View full review
Loss:
$44
Pros:
  • Good shipping
  • Nice medium roast
  • Favorite coffee except for the csc
Cons:
  • Changed the formula why

Preferred solution: Full refund

User's recommendation: Get any flavor but the Cinnamon Sugar Cookie

Beverages Expert Talks

Coffee Subscriptions Are Not New

Coffee Subscriptions Are Not New

Feb 3, 2022

A founder and CEO of Amora Coffee, Jim Fosina, talks about the true value of quality coffee and tea and how coffee subscriptions can bring an enjoyable experience to coffee lovers.

Jim Fosina
Jim Fosina

Jim Fosina is a Founder and CEO of Amora Coffee which offers a subscription-based delivery of quality coffee and tea.

Anonymous
map-marker North Hollywood, California

Price increase on K cups at Ralph's

32 box of K cups pods was $21.00 and stated "locked in price".

May 1st the price was $26.00!

Huge price hike. so what happened to "locked in price" and what does that even mean?

loyal customer,

Kathleen Hogan

View full review

User's recommendation: Complain

Dale B Bkw

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Verified Reviewer

Green Mountain light roast kurig coffee

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I've been a loyal customer for years, but recently, your Green Mountain Light Roast coffee tastes horrible. I'm so disappointed in your product and felt I should let you know.

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Ashad H Fxn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Setup a new account

Please provide local representative contact details for setup coffee. We need details How to setup coffee in store.

View full review

Preferred solution: No

User's recommendation: Please provide local representative Melbourne area

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